Applewood Nursery Terms & Conditions
Applewood Nursery Retail Return Policy
Thank you for shopping at Applewood Nursery. Please retain your receipt and your actual product to ensure a speedy return. We require “proof of purchase” for any returned item. Proof of purchase includes a register receipt and the material being returned.
Unplanted Plant Material Returns: Can be returned or exchanged within one week of purchase. A receipt is needed along with the plant in the same condition that it was in when it was purchased. Plants damaged from animals, frost, snow, wind or other damaging weather conditions are not covered by the Applewood Nursery Return Policy and Plant Warranty.
Please remember plants are perishable items, needing watering and care. Both planted and unplanted plant material that are damaged from lack of proper care may not be covered by Applewood Nursery’s Return Policy and Plant Warranty.
Hard Good Items Returns: Applewood Nursery allows a 30-day return or exchange with receipt on regularly priced hard good items.
All clearance sales are final. Sorry, no adjustments on sale prices.
For items returned that were paid for by check, there is a ten-day waiting period, however an “in-store credit” or a “check sent in the mail” for the amount of the refund is available.
For any return over $25 that was paid for by check or cash, a check will be mailed out or an “in-store credit” will be given (there is no change given with an in-store credit).
We assess a $35 charge on all returned checks.
If you have any questions, please call our office at 651-462-5554 or see Customer Service Staff for assistance.
We hope you find your shopping experience at Applewood Nursery enjoyable!
Applewood Nursery Retail Plant Warranty
We require “proof of purchase” for any returned item. Proof of purchase includes a register receipt and the plant material. Applewood Nursery will provide a one time replacement of plant material for Retail purchases, according to the following parameters:
Trees: One year from date of purchase.
Shrubs: One year from date of purchase.
Vines: Hardy vines located on the nursery lot are guaranteed through the first frost of the current growing season when the plant was purchased. Not over winter.
Roses: Hybrid Tea, Floribunda, Miniature, English, Romantica and shrub roses are warranted through the first frost of the current growing season when the plant was purchased. Not over winter.
Perennials: Perennials are guaranteed through the first frost of the current growing season when the plant was purchased. Not over winter.
Annuals and Novelty Plants: Satisfaction is guaranteed under normal conditions.
Any plant items thought to be diseased: You will need to bring a sample of the diseased area in a SEALED BAG for verification. It will be at the business owner’s discretion as to the warranty.
Exemptions on Warranty: Any plant bought at a discount, any plant that has been transplanted, and ALL bare root stock.
Plants damaged from animals, frost, snow, wind or other damaging weather conditions are not covered by the Applewood Nursery Return Policy and Plant Warranty.
Please remember plants are perishable items, needing watering and care. Both planted and unplanted plant material that are damaged from lack of proper care may not be covered by Applewood Nursery’s Return Policy and Plant Warranty.
Applewood Nursery Bulk Product Policy
NO ALLOWANCE will be given after products have been installed. Our responsibility will not exceed our selling price of the purchase to our customer.
Our estimating, and the materials calculator on this website, is provided as a free service. When we provide an estimate, it is to the best of our ability. It is the customer’s responsibility to seek a second opinion and verify estimate amounts before ordering.
Square feet per ton yields and material needs have been averaged to the best of our ability and there will be some variations for which we cannot be responsible.
Delivery Locations and Property Damage Policy
The customer is responsible for clearly identifying the delivery location and to provide adequate, safe access to that location. The final determination of the desired location, if possible or safe, is up to the delivery driver. Applewood Nursery will not be liable for any property damage resulting from normal truck, forklift, or other delivery apparatus and activity.
All shortages, damages, product problems, or exceptions of any kind must be noted upon delivery or brought to the attention of your sales person or the Applewood Nursery office within 48 hours of delivery.
Landscape Rock, Natural Stone & Concrete Products Policy
Because of the inherent qualities of rock, natural stone, and concrete products, there is no implied guarantee of color, texture, etc. Concrete products may vary slightly in color from batch to batch. Natural stone products will vary in color, size, and texture.
Stone is a naturally irregular product. There will always be small pieces on a pallet and a certain amount of waste must be added when figuring your projects. These small pieces are NOT returnable.
